Tracing Services

A leading partner for effective physical and desktop tracing services

TEBA draws on its extensive experience with deep rural communities and its reach into foreign countries to deliver consistently high rates of tracing success for various pension and provident funds, as well as occupational benefit funds.

MOST COMPREHENSIVE DATABASE OF LOCAL AND FOREIGN MINEWORKERS

TEBA’s Personnel System (TPS) is South Africa’s largest and most comprehensive database of both past and current, local and migrant mineworkers. The extensiveness of TPS is the reason why TEBA is also regularly consulted by government and international donor-fund agencies to assist with relevant data required beyond tracing purposes.

EXTENSIVE REACH INTO LOCAL AND FOREIGN COMMUNITIES AND LONG-TERM ENGAGEMENT

TEBA has a strategically placed network of offices and community-based representatives developed over the 100 plus years of mining sector services. Our added advantage is the extensive reach into peri-urban and rural South African labour-sending communities, as well as Lesotho, Swaziland, Botswana and Mozambique.

STRATEGIC THIRD PARTY DATA SOURCING PARTNERSHIP

Our data is constantly enriched and updated through various third party data sources. These strategic partnerships enable us to access updated contact records to enhance both our physical and desktop tracing interventions.

DESKTOP TRACING

Our effective and cost-efficient desktop tracing services are enabled by an internal call centre. Our call centre is staffed by a team of well-trained and multi-lingual consultants, geared to meet the specific tracing requirements of our clients. All calls are recorded and regularly monitored by TEBA to ensure a consistently high quality of desktop tracing for any volume or level of complexity.

PHYSICAL TRACING AND SECTION 37C INVESTIGATIONS

TEBA’s extensive reach and well-developed community network have made us the leaders in physical and investigative tracing we are today. From our base of 60 TEBA offices, 180 tracing consultants are readily available for deployment to urban and rural communities to physically track claimants or anyone who is able to assist with their whereabouts. Investigations typically include direct interviews with family, friends, colleagues and past employers to establish the member’s current contact information or beneficiary details, in the event that the member is deceased. Additional TEBA-vetted agents are employed for larger projects as needed, to extend the reach of tracing investigations and to ensure an expedient turnaround time. Comprehensive client reports are provided detailing all parties interviewed, as well as relevant updated claim documents.